Refund policy
AP offers world class service and calibration for its instruments. The Factory provides service and calibration to customers within the United States. International customers should contact their local AP partner for service and calibration. For descriptions of the available services, please visit Service Offerings.
Schedule Service & Request RMA
AP offers world class service and calibration for its instruments. The Factory provides service and calibration to customers within the United States. International customers should contact their local AP partner for service and calibration. For descriptions of the available services, please visit Service Offerings.
Important Notes
- You will receive a response to your RMA request within 1 business day. The Audio Precision factory is open Monday through Friday, with exceptions for U.S. holidays.
- Please do NOT send your instrument until your service has been scheduled and you have been issued an RMA.
- Before requesting service, please download and run the Self-Test or Performance Check for your instrument. This will help you to verify if the problem is indeed hardware related, and will aid us in identifying the issue if you do need to request service:
US Customers
If you are within the US, please use the link below to provide the information we require to estimate service cost and issue you an RMA (Return Merchandise Authorization) number.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at message@ap.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at message@ap.com.
Questions about the Terms of Service should be sent to us at message@ap.com.
Our contact information is posted below:
Audio Precision, Inc,
Attn: Marketing Dept.
5750 SW Arctic Drive
Beaverton, OR 97005
message@ap.com
(503) 627–0832